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Tidal AI

Version 2026-10-08 · effective [[TO FILL: effective date]]

Tidal Credits Terms

What a Tidal Credit is, how prices are shown, when credits expire, and your refund and cancellation rights.

What a credit is

Tidal Credits are the one unit Tidal AI uses to measure and charge for usage: the AI models your bots use, the machines that run their code, storage, email and other metered features. One credit is worth one tenth of a US cent (US$0.001) of usage.

Credits are a prepaid right to use Tidal AI. They:

  • have no cash value, are not money, e-money or a deposit, and don't earn interest;
  • can't be sold, transferred to another person's account or exchanged for cash, except where the law requires a refund (below);
  • can be moved from your personal account into an organization you belong to; once there, they belong to that organization.

Prices and estimates

Before a mission starts, Tidal AI shows an estimated range in credits; while it runs you see what it has spent; afterwards, an itemised receipt. You can set a point where a mission pauses to ask before spending more, and a hard limit it won't cross. Estimates are estimates: actual usage depends on what the task turns out to need, within your limits.

Credit packs will be priced at [[TO FILL: pack prices, currency, and whether VAT / sales tax is included]]. The price you pay is shown before you buy. We may change pack prices for future purchases; credits you already have keep their value.

Free credits

New accounts receive free welcome credits (currently 5,000). Free and promotional credits have no cash value, can't be refunded, and are used before purchased credits [[TO FILL: confirm spend order]]. We may change or stop free credit offers.

Expiry

Purchased credits expire [[TO FILL: expiry policy, e.g. 12 months after purchase, or never]]. Free and promotional credits expire [[TO FILL: e.g. 12 months after they are granted]]. We'll remind you by email before credits expire [[TO FILL: e.g. 30 days before]]. Expiry does not apply where the law where you live doesn't allow it.

Your right to cancel (UK and EU consumers)

If you buy credits as a consumer in the UK or EU, you have the right to cancel the purchase within 14 days of buying, without giving a reason.

Credits are supplied straight away so you can use them. At checkout we ask for your agreement to that, in these words:

So, within 14 days of a purchase you can cancel and get back the price of the unused credits from that purchase. Credits already used are not refunded. [[TO FILL: counsel to confirm whether credits are digital content (Consumer Contracts Regulations 2013 reg. 37 / Directive 2011/83/EU art. 16(m)) or a service (reg. 36 / art. 16(a)), and the matching withdrawal wording]]

To cancel, email [[TO FILL: support contact email]] with your account email and the purchase, or use [[TO FILL: in-app cancellation, once built]]. A model cancellation form is available at [[TO FILL: link to model cancellation form]]. We refund within 14 days of your cancellation, to the original payment method, at no cost to you.

Other refunds

Outside the cancellation period, purchased credits are not refundable, except:

  • where the law requires it (for example, if the service is faulty or not as described, under the UK Consumer Rights Act 2015 or your local consumer law);
  • if we close your account for reasons other than your breach of our terms, or you close it because you don't accept a change to our terms: we refund unused purchased credits;
  • when a run fails because of a fault on our side, we return the credits it spent, as credits [[TO FILL: confirm this policy: the ledger supports refunds, but no automatic refund exists yet]].

[[TO FILL: US state laws on prepaid value / gift certificates (for example California Civil Code §1749.5) may limit expiry or require cash refunds of small balances: counsel to confirm]]

Disputes and chargebacks

If something is wrong with a charge, contact us first at [[TO FILL: support contact email]]; we'll try to fix it quickly. If a payment is reversed, the credits it bought are removed, and we may suspend the account until it is resolved.

Changes

We may change these terms for future purchases. Changes don't reduce the value of credits you already hold, except as described above with notice.